Best Products |
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Absolute Integrity |
Customers Rank IP Telephony Systems

This 2007 independent report (not sponsored or commissioned by ShoreTel) is a comprehensive study based upon exhaustive interviews with enterprise IT professionals. The report analyzes current real-world business benefits of IP telephony and distills these user experiences into best-practices recommendations. Best of all, the study ranks leading IP telephony solution providers across nine different categories, which include:
- Value
- Technology
- Value Added Reseller (VAR) Expertise
- Management Tools
- Customer Service
- Solution Experience
- Product Features
- Ease of Installation & Troubleshooting
- Performance
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