To Whom It May Concern:
Integrated Voice Networks was referred to me by a colleague and trusted friend as a very professional company to assist us with a new telephone system. We were upfront with Peter Gibbs about our past experiences, which had been disappointing, and our concerns that we would end up with another system that fell short of expectations.
Peter took the time to understand our business and audit our four offices for telephony and data connections. He came up with a solution that not only suits us now, but caters for the future growth of the firm.
We run a high tech business, using video-conferencing and working in paperless offices. The features of the ShoreTel system recommended and installed by IVN have worked well. For instance, we can operate reception from any office at any time, and we have the ability to use voice files, which is an attractive option for the future.
During the installation, Peter personally solved several issues and his follow up service has been excellent. He is very trustworthy and stands by his word. I would definitely recommend Peter and IVN to other businesses.
To Whom It May Concern:
On the recommendation of a business associate, we engaged Integrated Voice Networks to install a Panasonic telephone system at our new offices in the heritage listed council chambers at Redcliffe.
We wanted to use a local business if we could, and we were very impressed by the great service we received.
The most important thing for us was the excellent communication. Whatever we asked of IVN was followed up straight away, and Peter Gibbs kept us updated on all developments. There was no need to chase him for information or progress reports.
The system itself is very good because after our first meeting IVN customised the options and features to suit our specific business needs. We were also happy with the level of training provided.
Relocating to a new building, especially an old building undergoing renovations and without the necessary telephone connections, is a big exercise. Fortunately the installation of the system went extremely smoothly, and it was very helpful that IVN was able to act on our behalf in liaising with the various telephone companies.
Walace Davies Solicitors
IVN is the most customer-oriented group I have come across in years. Everyone in the IVN team, from Peter and Kathy Gibbs right down to the technicians, was totally focused on achieving the outcomes I needed.
After a shocking experience having a telephone system installed some years ago, I was initially quite concerned about moving to a new building.
I was very relieved when it was clear that IVN was able to expertly manage all aspects of the cabling and installation. Nothing was a hassle. It was amazing.
Our new offices now have the latest Panasonic system, while the phone equipment from our former premises was relocated to my home office. With 23 people, including surveyors, town planners, landscape architects and environmental planners, working in the office and the field, it is important that we communicate quickly and easily. The Panasonic system has proven to be very efficient and effective for our business, and we are saving several hundred dollars a month through the use of mobile dialers.
I am delighted with the service provided by IVN and highly recommend them to other businesses.
Gassman Development Perspectives Pty Ltd
Re: Testimonial for a great job in the installation of our Telephone System
To whom it may concern
I would like to pass on our satisfaction with, and let you know that we are very pleased with the service and advice we received from IVN when upgrading our old telephone system. By using SIM diallers, we saved $1,000 in call costs in the first month alone. . . .
For a $200 outlay for the diallers, this was an excellent investment.
The new Panasonic system has better software and flexibility, and it allows us to add many more phones as we need them. IVN gave great service and Nigel was exceptional in his workmanship. We were without a phone for about 10 minutes, so there was minimal disruption during the installation.
Thank you very much
Pastor/ Music & Technical Director
What impressed me most about dealing with Integrated Voice Networks was that Peter Gibbs took time to understand our business at our initial meeting to ensure we were getting a product most suited to our requirements. We were replacing an old, but good quality Panasonic phone system, and we were not after a high tech solution. In fact, we wanted to keep the existing telephones. Peter recommeded a new Panasonic system that would be upgradable to accommodate the businesses growth in the future, he didn't try to push us down the most expensive path and we are very happy with the result.
The technician who did the installation (Dan) was also incredibly professional, arriving early in the morning and working solidly all day to deliver a very high quality job. I have managed businesses for 25 years and it is rare to find people who have a fantastic work ethic, are specialists in their field, while at the same time being good communicators. It was a very pleasant surprise.
I would recommend IVN to other businesses looking for quality service and products. We now have a fault-free system with a range of practical features well suited to our needs.
TO WHOM IT MAY CONCERN
I have been privileged to know Kathy Gibbs for a number of years in my role as Office Manager of L.J. Hooker Albany Creek, Branch Manager of L.J.Hooker Warner and more recently as Principal/Director of Elders Real Estate Warner. . . .
When the opportunity presented itself to acquire the Elders franchise, my first phone call was to Kathy to arrange for cabling, telephone system and technical advice. I found her management abilities to be invaluable in helping me establish the business. Her conscientious effort and cooperation in doing professional, high – quality work were appreciated. As a further testament to her competence, she was willing to act as Project Manager whereby she coordinated, not only her contractors, but all contractors involved in outfitting the new office.
Kathy, together with her diligent contractors, is also dedicated team player. Her good judgment and mature outlook ensure a logical and practical approach to her endeavors. Because of her unwavering professionalism and great commitment, Kathy Gibbs and Integrated Voice Networks Pty Ltd deserves serious consideration when you are considering a new phone system or upgrade.
Any company considering using Kathy Gibbs’ company has my enthusiastic recommendation and she follows through with excellent after sales service. Please feel free to phone me for any further information.
Elders Real Estate Warner.
It was a pleasure dealing with Peter Gibbs from Integrated Voice Networks after we moved our business into a new industrial estate. We found Peter to be honest and easy to deal with. Nothing was too much trouble. . . .
Peter didn’t just sell us a telephone system and walk away. He looked after installation, training, after sales service and liaising with Telstra. Peter also found out exactly what our business needed, and the Panasonic system he recommended will provide cost savings as well as a number of practical benefits.
After experiencing issues with our previous phone system, it was good to deal with someone who delivered on his word, especially regarding after sales service.
Sales & Marketing Manager, CSK
We have been very impressed with the service provided by Integrated Voice Networks (IVN) and are more than happy to refer other businesses to Peter Gibbs.
Peter managed the installation of a Panasonic KXTDA30 telephone system when we moved to our new offices at Scarborough. He looked after everything, including dealing with Telstra. We were extremely busy at the time, and we appreciated the fact that Peter took away all worries associated with installing the system. . . .
Peter had initially been referred to us, and it was a great piece of advice. We found him to be very down to earth and easy to deal with, especially when it came to explaining the technical side of things.
We were very particular in securing the right telephone numbers, and Peter came back to us with a choice of Phone numbers. This assistance alone has proven very beneficial for the business.
We also thank IVN for their advice, training and smooth installation process.
Dru Henley & Co
We have been very happy with IVN's top notch service. We went from a phone system with 2 incoing lines to a much more flexible system with 100 indial numbers that can cater for fluctuations in demand for our services.
From the outset, Peter Gibbs took the time to make sure we were well informed about what was going on so we could maked educated decisions. The follow through was excellent too, with the installation going smoothly and the IVN team working closely with our IT people to ensure the least disruption possible. They made certain that everything was working well and everyone was trained in the system's features. We were also very gratefull to Peter for assisting us with the financial side of things.
Our association provides a rang of social welfare services for the people of Redcliffe, so a reliable and efficient telephone system at our centre is absolutely essential. Initially IVN assisted us with a data link to a second site supporting staff using IP phones, then helped us when we consolidated our services in one place. Our old system had not been a good choice, so we were very happy to have a local company like IVN give us the right advice and high level of customer service we needed.
Chief Executive Officer
I was very pleased with the decision to engage Integrated Voice Networks to replace our old telephone system.
The new Panasonic system is brilliant with features that meet our current needs, especially the ability for consultants to work from home when required. In addition, the system will integrate with new software which will help us to better manage customer relations, and we expect a significant reduction in our monthly telephone bills.
However the thing that impressed me most was IVN’s professionalism and willingness to fix any problems straight away. The team from IVN bent over backwards to sort out some issues that arose during the installation of our system.
Everyone from IVN was very accommodating and easy to work with. For instance, they held the original quote for four months while we relocated offices. Absolutely no pressure. They also coordinated well with the other contractors, and Peter Gibbs was very effective with Telstra on our behalf.
Note: Integrated Voice Networks receives no remuneration or inducements from any Telecommunications or Data Network Provider. Our independence and expertise ensures our complete focus on recommending the most appropriate Voice Solution for your business.