Independent Reports

Best Products

Absolute Integrity

Customers Rank IP Telephony Systems

This 2007 independent report (not sponsored or commissioned by ShoreTel) is a comprehensive study based upon exhaustive interviews with enterprise IT professionals. The report analyzes current real-world business benefits of IP telephony and distills these user experiences into best-practices recommendations. Best of all, the study ranks leading IP telephony solution providers across nine different categories, which include:

  • Value
  • Technology
  • Value Added Reseller (VAR) Expertise
  • Management Tools
  • Customer Service
  • Solution Experience
  • Product Features
  • Ease of Installation & Troubleshooting
  • Performance


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